Privacy Policy
Last updated: December 30, 2025
1. Introduction
Comment Miner ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. By using Comment Miner, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect information you provide directly to us, including: (a) Account information such as your name, email address, and profile picture from your Google account when you sign up; (b) Payment information processed securely through our payment provider Lemon Squeezy—we do not store your credit card details; (c) Usage data including the YouTube video URLs you analyze and the analysis results generated; (d) Technical information such as your IP address, browser type, device information, and access times.
3. How We Use Your Information
We use the information we collect to: (a) Provide, maintain, and improve our services; (b) Process transactions and send related information; (c) Send technical notices, updates, and support messages; (d) Respond to your comments and questions; (e) Monitor and analyze usage patterns to improve user experience; (f) Detect, prevent, and address technical issues and security threats; (g) Comply with legal obligations.
4. Third-Party Services
We use the following third-party services that may collect and process your data: (a) Google Firebase for authentication and database storage; (b) YouTube Data API to fetch video comments—by using our service, you agree to Google's Privacy Policy; (c) OpenAI API to process and analyze comments—your data may be processed according to OpenAI's data usage policies; (d) Lemon Squeezy for payment processing; (e) Resend for transactional emails. Each of these services has their own privacy policies that govern their use of your data.
5. Data Storage and Security
Your data is stored on secure servers provided by Google Firebase. We implement industry-standard security measures including encryption in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Analysis results are stored indefinitely unless you request their deletion.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including: (a) The right to access and receive a copy of your personal data; (b) The right to correct inaccurate data; (c) The right to request deletion of your data; (d) The right to restrict or object to processing; (e) The right to data portability. To exercise these rights, please contact us through the Support option in your dashboard.
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
9. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer data to the United States and process it there.
11. Do Not Sell My Personal Information
We do not sell, rent, or trade your personal information to third parties for their commercial purposes. We may share aggregated, non-personally identifiable information publicly or with third parties.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us through the Support option in your dashboard.